Hildebrand exclusively accepts families referred by the Department of Housing and Community Development (DHCD). Entering shelter for the first time can bring a range of emotions. On the day of arrival, each family is greeted by members of our Programs and Services team. They are welcomed with an orientation providing a complete overview of our program, which includes a description of services, expectations, and a list of resources available through Hildebrand and in the family’s new community.

Families are expected to meet with their assigned case manager within one week of arriving to shelter to begin our work together. The initial case management meeting typically entails review, discussion, and planning related to:

• the family’s housing history
• ensuring school-aged children are in school
• understanding the family system and networks
• learning about involvement and support from extended family and friends
• documenting employment history and status
• discussing education history and needs
• addressing housing barriers or challenges the family is facing and jointly determine the options for meeting individual family needs

Case managers work to build relationships based on mutual respect. All information is used to develop a family’s individual re-housing and service plan. Re-housing and family service plans are fluid and serve as a roadmap on the journey toward self-sufficiency.